Returns Policy

We want you to shop with confidence. This policy is based on your rights under the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

1. Change of Mind

• We do not have to provide a refund if you change your mind, order the wrong item, or no longer want the product.

• However, if the item is unopened and returned within 14 days, we may offer a store credit or exchange at our discretion.

2. Faulty, Damaged or Incorrect Items

• If your item arrives faulty, damaged, or different from what you ordered, please contact us within 14 days of receiving it.

• We will arrange a repair, replacement, or refund as required under the CGA.

• We may ask for photos of the fault/damage to help us assess the issue.

3. Warranties & Quality

• All products are supplied in line with the Consumer Guarantees Act.

• This means products must be of acceptable quality, fit for purpose, and as described.

• If they are not, you are entitled to a remedy (repair, replacement, or refund).

4. Returns Process

• To request a return, please contact us at contact@cheekycherubs.co.nz with your order number and details of the issue.

• Items must be returned in original condition (unless faulty).

• Proof of purchase is required for all returns.

5. Shipping Costs

• If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.

• If the return is due to change of mind, you will be responsible for return shipping.

6. Exclusions

For hygiene and safety reasons, certain items (such as nappies, car seats, or consumables) cannot be returned unless they are faulty.

7. Your Consumer Rights

• Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

• These laws guarantee that our products are of acceptable quality and do what they are meant to do.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises.

Price Quotations

Please note that any prices quoted via email are subject to change at anytime without notice or warning.  In the event of a glitch in pricing or discount codes on any item in our website, we will be in touch to advise you and arrange a refund of your order, or offer alternatives.

Car Seat Hire Terms & Conditions

1. Hire Period

• Hire begins on the agreed start date and ends on the agreed return date.
• Late returns may incur additional charges.

2. Hire Fees & Bond

• Hire fees are payable in advance.
• A bond is required and will be refunded once the seat is returned in good condition.

3. Your Responsibilities

• You are responsible for:
  • Safe use of the car seat according to the manufacturer’s instructions.
  • Installing the seat correctly in your vehicle.
  • Keeping the seat clean and in good condition while on hire.
  • Notifying us immediately if the seat is involved in a car accident, damaged, lost, or stolen.

4. Accident and Safety Policy

• Any car seat that has been involved in a motor vehicle accident must not be used again.
• If a hired seat is in a crash while in your care, you must:
  • Inform us immediately.
  • Return the seat to us as soon as possible.
• You will be responsible for the replacement cost of the seat. (This may be recoverable through your insurance provider.)

5. Damage, Loss or Excessive Cleaning

• If the seat is returned damaged (beyond fair wear and tear), lost, or in need of excessive cleaning, you will be responsible for repair, replacement, or cleaning costs.
• Normal wear is expected and not charged.

6. Liability

• We check and clean all seats prior to hire, and provide them in good working order to the best of our knowledge.
• We are not responsible for incorrect installation or misuse of the car seat.
• It is your responsibility to ensure the seat is installed correctly and used safely.

7. Termination of Hire

• We reserve the right to terminate the hire agreement and request immediate return of the seat if the terms are not followed.

8. Governing Law

• This agreement is governed by the laws of New Zealand.