All purchases, unopened in their original packaging, and unwashed if applicable, are exchangable within 14 days. We do not offer refunds although we are happy to offer you a store credit.  Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After this time returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises.

Price Quotations

Please note that any prices quoted via email are subject to change at anytime without notice or warning.  In the event of a glitch in pricing or discount codes on any item in our website, we will be in touch to advise you and arrange a refund of your order, or offer alternatives.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day.  Please allow up to 4 days for delivery within New Zealand.  If you live rurally, there may be a longer delay depending on the local freight contractor in your area.

Please note that most stock is on hand although sometimes items will need to be restocked for your order.  If this is the case we will be in contact with you to keep you informed and give you an approximate delivery date for your order.